Refund Policy
We want you to feel confident trying Pikwisely. Here's how refunds work:
Eligibility window: Refund requests must be made within 7 days of your purchase date.
Usage limit:
- Starter plan: eligible if you've used 5 or fewer reports from your current billing cycle
- Pro plan: eligible if you've used 10 or fewer reports from your current billing cycle
This ensures refunds are for genuine cases where the tool wasn't right for you — not after substantial use.
How to request: Email support@pikwisely.site with your registered account email and order details. We'll process approved refunds within 5-7 business days to your original payment method.
Free plan: Since the Free plan has no cost, it is not eligible for refunds.
Subscription cancellations: You can cancel your subscription anytime to stop future billing. Cancellation is separate from a refund and does not automatically refund the current billing cycle unless the above conditions are met.
Questions? Reach out to us at support@pikwisely.site — we're happy to help.